Frequently Asked Questions

Is my tutu ready to ship when I order it?
All tutus and tulle decorations are made to order and can be customised for a perfect fit.    

How long do you take to make my Tutu or Pom Pom Decoration?
Once payment is received, I am usually able to make your order and have it in the post within 2 weeks. I advertise my current make time in my online store to reflect the size of my order list. Check this carefully before ordering. If there is any chance of a delay to the advertised timeframe, I will contact you immediately. Please let me know when ordering if you have a definite date you need your order to arrive with you and make sure you plan ahead for those special occasions to avoid disappointment.

Why are tutu dresses only for girls up to 12?
I use super stretchy waffle weave fabric bodices that are pre-made to create my tutu dresses. If your older girl is small and likes form fitting garments, she may still be able to wear one of my tutu dresses. My sizes are clearly marked and returns are not accepted if the bodice doesn't fit.

Is there fabric under the bodices/skirts of your tutus?
No, please be aware there is no fabric under the skirts/bodices of my tutus.  If this is a problem for you, please don’t order!

The bodice of my tutu dress has holes in it!
Yes, the style of tutu dress I create uses a crochet waffle weave style bodice that shows skin through when stretched.  They are also form fitting.  If your little girl does not like form fitting garments, or you are uncomfortable with the see-through style, please do not order one of my tutu dresses.  You might like to consider ordering a skirt instead.

Do you make tutu skirts for all ages?
Yes, I will make tutu skirts for anyone, however for adults there will be an extra fee depending on the length required.

Can I choose my own colours?
Yes, my tutus and tulle decorations are fully customisable and I have access to 35 tulle colours. Please use my colour chart and contact me to discuss your special design.

What flower will be used on my dress/skirts?
You may notice that all my designs use different flowers. I will always match the flower to your design but it may not be the same type of flower seen in the picture. This is because the types of flowers I have access to changes over time and while I will always have a flower of the same size and similar colour in stock, it may be of a different type. If you have a particular type of flower in mind, please contact me to discuss what I have in stock.

How do I care for my tutu?
Your tutu is made with premium quality tulle but this fabric is delicate and should treated with care.  Spot cleaning only with cool water is recommended but if more cleaning is required, hand wash only and hang to dry.  Store on a hanger and make sure the skirt is not being squashed.  If the tutu becomes wrinkled, hang it in a steamy bathroom and watch them magically disappear!  Ironing is not recommended at all, you can use the steam from an iron to remove wrinkles but never let an iron touch the tulle directly.

Can I order tulle garlands in different lengths?
Yes, of course. My standard garlands are approx. 3m in length using 12 pom poms. If you want something longer or shorter, please contact me to discuss and I will give you a quote.

Can you make other pom pom sizes?
Yes, I can make poms smaller than the 10cm ones used on my garlands, I have two smaller sizes. I can also make 20cm, 30cm and 45cm individual pom poms. Else if you have something specific in mind, contact me to discuss and I may be able to create a template to make a specific size for you.

Do you ship internationally?
Yes, my online store is set up to accept international orders, shipping costs are extra.

What payment options do you offer?
My online store is set up to accept PayPal and credit cards. Your custom made dress or skirt cannot be started until payment is made so make sure you complete your purchase.  

What is your return policy?
I do not accept returns as my items are custom made to order and sizing information is clearly published. However, if you have customised a design of mine or designed your own, I share a picture of your creation with you before shipping to be sure that you are happy with it. Please contact me if you have any concerns so I can resolve any issues you have with the quality of the dress I have created for you.  I have never once had anyone unhappy with an item they have ordered from me so rest assured, you will be delighted with your purchase.